TERMS & CONDITIONS
All purchases made through the JQ Jewellery website are made on the condition that you accept any information provided on this website and that contained in the Terms & Conditions.Please take the time to read the Information provided, to avoid any confusion or misinterpretation. Links are below for your convenience.
30 Day Return Policy
All jewellery which is returned within the 30 day warranty period must be returned undamaged and in it's original packaging. A copy of the receipt must be provided as proof of purchase. Please contact us to advise the reason for returning the goods and we can advise you when we receive the parcel.
The jewellery must be received back at this office in it's original condition and must not have been worn, altered or damaged in any way. Earrings and hairclips cannot be returned because of issues with hygiene.
It is the responsibility of the sender to ensure the jewellery arrives at our office. Please take all necessary steps to ensure it is appropriately packed and tracked as we cannot be responsibile for jewellery which is not received.
Any jewellery purchased with a gift voucher and returned, the return policy stated above applies. In the event that the jewellery was purchased with a gift voucher, a replacement gift voucher will be sent.
JQ Jewellery is not liable for the postal costs of returning the goods.
The cost of the item (less the postage) will be refunded to the credit card on which it was purchased. Extra bonuses are offered if you choose a Gift Voucher in place of a refund. Gift Vouchers
Faulty Goods - 6 Month Warranty
JQ Jewellery warrants that for a period of six (6) months from the date of the sale or supply of the Product, they will provide refunds or replace Products that are not of merchantable quality or not fit for their purpose but shall not replace any Product that is broken, faulty or damaged due to the Product being treated or handled in other than a reasonable manner or provided that the same is not due to the abuse, negligence or neglect of the Buyer or a third party.
A copy of the receipt must be provided as proof of purchase. Please contact us to advise what the issue is prior to posting to ensure you are covered under the warranty.
If the product is covered by the warranty conditions, a full refund will be given for the purchase price together with the cost of return postage and will be refunded back to the credit card used for the purchase. In the event that another form of payment was used, a cheque will be sent out. Please note that we will not cover the cost of the initial postage to you.
Refunds with additional bonuses can also be given by way of a Gift Voucher.
Diamonte stones which have come loose will only be covered in the event that they are damaged whilst being posted and must be returned complete with loose stone and copy of your receipt. No other loss of diamontes will be covered under this warranty.
JQ Jewellery is not liable for any infection or injury caused by the wearing of any of our products.
Jewellery is not recommended use by Children under the age of 3 years.
SHIPPING
JQ Jewellery is not responsible for any delays or items which have gone missing in the post whilst being sent to you. All items will be sent by registered post with either Australia Post or by a courier company. If your order does not arrive, please contact us and we can provide you with the shipping details so you can follow it up.
Online Jewellery Parties & Fundraisers
JQ Jewellery will not be responsible for collection of the jewellery once it has been sent as part of a group booking. It is the responsibility of the Party Host & the Party Guest to organise collection at a nominated date, time and place. The Return Policy is 30 Days, please ensure you organise to receive your jewellery before this date as no returns will be accepted due to a delay in collection.
Overseas Shipping
JQ Jewellery is not responsible for any charges, customs or otherwise at the point of destination. We pay all charges to ship the item to you from Australia only.
PRIVACY
All information provided to JQ Jewellery is kept private and will not be used in any way other than for the purpose of business conducted through this website.
All email addresses provided to us through enquiries or orders will go into our Mailing List for future mailouts. If you don't wish to receive them at any time, please contact Jacquie and we will remove your name.
LIABILITY
Every effort is made to ensure the information provided is as accurate as possible. We have in no way intended to mislead or misrepresent any of the information outlined this website. We take no responsibility for offending anyone by reference to size, shape of any body part.
The information contained in this website is the property of JQ Jewellery and the copying or downloading such materials (photos or information) from this website without permission is an offence.
All purchases made through the JQ Jewellery website are made on the premise that you accept the information contained both herein on the Terms & Conditions Page.
RETAILERS - ONLY
Please note that in purchasing Jewellery from JQ Jewellery you accept all Terms & Conditions outlined on this page, and that provided specifically for Retailers. This includes acceptance of any relevant General Information provided on this website.
Retailers
Terms & Conditions - Retailers
General Information
LINKS
JQ Jewellery HomeOnline Parties & Fundraisers
FAQ Main Page
Retailers